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Frequently Asked Questions

Transportation

  1. Do you provide scheduled delivery? Yes. We provide weekly service to our entire seven state region. Each customer is assigned a specific delivery day. In some markets we can make extra deliveries on an unscheduled basis. We attempt to do this annually for lawn and garden accounts during the Peak lawn and garden season.
  2. Do you guarantee the delivery day? We deliver all orders on the scheduled delivery day. Digressions from this system only occur when we have weather problems or when there are an abnormal number of small orders, i.e., 15 deliveries on one truck. When this happens we attempt to call the customer and inform them of the delay. In these rare instances, the product is usually delivered the morning after the scheduled delivery day.
  3. What kind of trucks do you use? We use tractor trailer units for all deliveries. These trucks are equipped with various types of equipment to expedite deliveries. A limited number of trucks are equipped with portable forklifts to use where it benefits the retailer in the daily operation of their business.
  4. How do you handle special delivery requests? Any special requests are entered into our computer. These requests appear on every pick slip printed for your account. Drivers, dispatchers and warehouse personnel review these comments when a your order is processed.

Sales Representative Responsibilities

  1. How often will a sales person call on me? We attempt to have the sales person call on an account based on volume and the needs of the retailer. In addition to an outside sales person, we assign an inside sales person to take orders and handle special needs and requests of the retailer. An order may be placed with anyone in the inside sales department, but we attempt to have the same sales person work with the retailer if at all possible. Working with the same person all the time improves communication and allows the inside sales person the ability to develop a working understanding of the retailer's needs, desires and circumstances. Once this relationship is developed, many errors and miscommunications are eliminated.
  2. You carry a wide selection of products. How can any one sales person do justice to it all? One person can't. For this reason we have established the sales team concept. You are assigned an outside and inside sales person backed up with a team of marketing specialists that will assist you with special needs. The special person selected will be determined by the retailers needs. Examples:
    1. Implementing a store's program.
    2. Developing a wildlife department.
    3. Merchandising design of a new or expanded store.
    4. Developing a new or expanding an existing lawn and garden department.

We want our customers to think of being serviced by a team rather than by one sales person.

Merchandising

  1. Can you assist me if I want to re-merchandise my store? Yes, we have a full time merchandiser and planner on staff to assist you. Should you decide to partake in a stores program, we have several people involved in setting and merchandising your store.

Pricing

Do you offer volume discounts? We have a three-tiered pricing structure. The bigger the order in dollar value, the lower the price on each item.

Do you offer monthly promotions and specials? Yes. Each month we publish promotions flyers for pet, farm and lawn & garden.

Orders

  1. How do I place an order?
    1. Fax
    2. Phone to inside sales person
    3. Electronically via EDI
    4. Outside sales person
  2. How do I reach an inside sales person? Dial 651-451-1349 or 1-800-737-2426. An automatic attendant will answer. Dial “0” for operator, or (the extension number for the inside sales person assigned to you, or dial extension 390 to get the first available inside sales person .
  3. How soon do I have to have my order in? by 10 AM of the day preceding your delivery day. The earlier the better. There are a flood of orders at the last minute. This can result in errors that normally do not happen if order arrives earlier in the day.
  4. Do you have a minimum? Yes. $500.00.
  5. Can I order less? Yes. Our absolute minimum is $250.00, but at that order level we charge a $50.00 drop charge.
  6. Do you provide UPS for small shipments or rush orders? Yes, and the UPS charges are passed on to the customer.
  7. What is your back order fill rate? We attempt to fill at a rate of 94% or better. We are usually successful at reaching this rate on a monthly basis.

American Distribution Return Procedure

* In order to expedite returns quickly and accurately we ask our customers to adhere to the following guidelines:

* Please confirm product is stocked by ADMC prior to shipment. Any non-stocked items returned WILL NOT qualify for credit and will be disposed of.

  1. Contact your ADMC Inside Sales & Service Representative to receive a “Return Authorization Number” for all returns PRIOR to returning the product.
  2. They will issue you a “Return Authorization Number” fax or mail a copy of the “Return Authorization Form” to you, and arrange to have the product picked-up on our next delivery:

    3. * If you receive your shipments from ADMC via any carrier other than American Logistics Services you will need to arrange for shipment of the returned product unless it is being returned due to defects, damage in shipment or mis-shipment. In such cases, return freight will be arranged for you.

  3. Please package any returns in a manner that will prevent any damage during transit.
  4. When your next delivery arrives, the driver will pick-up any pre-approved returns, ask for a signature, and leave a copy of the ''Return Authorization Form'' with you to verify receipt.
  5. Credit will be issued on qualified returns within 72 hours of receipt of product.

Qualifications for Returned Product

  1. Product to be returned must currently be stocked by ADMC.
    1. Non-stocked product from drop-shipments or special orders Will NOT qualify for credit unless “defective” or “damaged in shipment”.
  2. Product to be returned for reasons other than “defective” or “damaged in shipment” must be in saleable condition.
    1. Product must be clean, undamaged and free of any markings or price stickers.
      1. Outdated product WILL NOT qualify for credit, with the exception of certain pet food 'product lines. Contact your ADMC Inside Sales & Service Representative for more information.
  3. A pre-authorized ADMC “Returns Authorization Form” must accompany any returned product.
  4. You will be responsible for any shipping charges on product returned by any means other than ADMC trucks, unless pre-approved by an ADMC Inside Sales & Service Representative.
  5. A l5% restocking charge will be applied to all qualified returns other than “defective” “damaged in shipment”, or “mis-shipments” unless pre-approved by an ADMC Inside Sales & Service Representative.
  6. Claims for defective packaging or “pet will not eat” must include the product with the bags when returning for credit.

Please Note

Any unauthorized returns will be disposed of at our facilities. They will not be stored or returned.

American Distribution Shortages / Damage Claims

In the event you experience a shortage or damaged product, please report it within 48 hours from the date of delivery. Please do the following prior to contacting us:

  1. Verify that the entire order has been checked in its entirety.
  2. Check to see if another individual has received or sold product from the shipment prior to your verification of the order.
  3. Check to see if you have received any products in place of another.
  4. Please present your invoice number, product code and date of shipment when making any claims.
  5. Please contact our Credit Returns Facilitator at (651) 451-1349 or (800) 737-2426 ext. 370.

Claims will normally be processed within three working days.

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